Christopher Parker

crparker89@gmail.com

Education

Western Govenors University

Bachelors of Science - Network Operations and Security

Online - In Progress (October 2024)
San Jacinto Community College

Associates of Applied Science - Mathematics

Pasadena, TX - December 2021

Experience

December 2021 - Present

Senior Tech Support Associate - Infrastructure

Houston, TX

Participate in designing and detailing processes related to the software development life cycle using Agile methodology
Use cloud based tools (eg Azure, AWS) to support the development team
rouble-shoot issues, document process, review checklists, and develop reference implementations
Provide application development support through both development and infrastructure issues
Provide production support – monitor applications, batch jobs, SQL queries, servers, network devices, DB2 databases, operating systems(zOS and Linux), raise and acknowledge tickets
Provide support services during scheduled releases, upgrades and software roll outs
Provide data for analysis of Level 1 mainframe issues logged and classify based on similar categories
Support technical team in deployment with activities to ensure a smooth go-live of new processes, products, or systems
Understand the existing DB2 environment and support SQL query testing
Reverse knowledge transfer to document the process of support and maintenance
Prepare and submit daily status reports to the lead, update work progress in project trackers

June 2014 – December 2021

Controls Technician and Support

Houston, TX

Design and implement SCADA system for the company’s testing department to output .csv files for report generation
Design and evaluate options for report generation refinement focusing on Python and C++, primarily
Began to implement a DevOps methodology approach to the applications needed with a CI/CD pipeline to transition away from waterfall development process
Remote, over the phone, and on-site support and training for previously installed systems
Lead teams of 2-5 people for commissioning of new control systems
Support customers and technicians on motor control system operation and any troubleshooting or modifications needed
Provide options for repair or upgrades based on cost and complexity
Produce documentation and technical manuals for both customer use as well as more technical manuals for technicians
Maintain and refactor micro-controller and PLC code as needed to create more efficient control systems with Ladder Logic and Structured Text
Install and maintain components including printers, desktop computers, all-in-one industrial computers, network switches, custom length Ethernet cabling, programmable logic controllers, and various other hardware as needed

Projects

Network monitoring, DNS, DHCP, and minor filtering of unwanted traffic inside a docker container with monitoring via Grafana and Prometheus

Dell T7400 running Proxmox VE hosting Plex media server, serving as NAS, as well as general testing in local virtualized environment

Studying for EC-Council Certified Encryption Specialist (Testing TBD - Spring 2022)

Network+ and Security+ certifications to follow by Fall 2022

Certifications

DUA3TRNE854R

May 2021

H999-3426

October 2021

P2H5KPXPVL4Q1X9V

December 2021

GR671355092CP

December 2021